2019 – Now
2019 – 2022
2017 – 2019
2015 – 2017
2012 – 2015
2013 – 2014
2013 – 2013
2011 – 2012
Certified System Administrator
ServiceNow, Jul 2022
Certified ScrumMaster (CSM)
Scrum Alliance, Apr 2021
Certified Scrum Product Owner (CSPO)
Scrum Alliance, Oct 2019
CORe: Credential of Readiness, Pass with Honors
HBX | Harvard Business School, Apr 2017
Bachelor of Fine Arts with Honors in Graphic Design
ArtCenter College of Design, 2007 – 2010
Joy is an amazingly talented designer, thinker, and team leader! Throughout our 3+ years working together, Joy always brought forth extremely thoughtful and detailed UI/UX design solutions for the project engagements we worked on together. She always strives to lead by example, being extremely organized in her thinking and calculated in her strategy, when presenting to senior leaders and stakeholders. As a design team lead for some of ServiceNow's most ambitious design initiatives, it was such a pleasure working with her!
— Agency partner
Joy moves quickly and is able to make decisions while also being open to discussion and feedback for quick iteration. I really value her approach to build a quick mock and then iterate over it, because that proves to be very helpful for the broader team. She is also very aware of how other design decisions across the larger team and [platform] may impact what she is working on for [feature] (and vice-versa) and she is great about sharing that information with the [feature] team. I feel very fortunate to work closely with Joy on the effort.
— Product manager
I had the distinct pleasure of attending Joy’s Advanced Interaction Design course at Art Center College of Design and it was an incomparable educational experience. Joy extends her passion for UX into the classroom environment to accelerate her students abilities into that of professional design leaders, by driving them to evolve beyond their own expectations. Joy’s curriculum prepared me to create human-centered design solutions to complex problems by helping me to grow as a systems thinker, and user experience practitioner. Furthermore, Joy’s real-world knowledge of product vision transformed the way I approach design, resulting in the development of a highly successful thesis project, whose caliber as a self authored product is unparalleled to previous studio courses. Joy’s course will undoubtedly remain among my most highly valued learning experiences at Art Center!
Joy’s outstanding work on [redacted] has been a big contributor to the success of the project. She has been highly effective in her timely delivery on a variety of challenges, and also extremely responsive whenever questions arose during implementation. I have learned to de-risk my forecasts when I hear Joy will be involved in one of my projects; I can count on her to execute on high-quality designs up front and to minimize the kinds of last-minute UX changes that can really mess up an engineering schedule.
— Engineer lead
I’m consistently impressed with how Joy spots opportunity for improvement— whether it be in a design or in a process—and doesn’t hesitate to take initiative to execute actionable progress to address them. For example, Joy independently plans series of research studies to stress-test [feature], led cross-office brainstorms with multiple designers to create a scalable framework, and led discussions amongst designers to create joint UX-timelines (to aid visibility and opportunities for collaboration).
Joy is a great listener, she took down notes and asked me questions to get a better understanding of my background in how to better assist me during our session. After my first session with her, she made me realize the importance of knowing what you want to do and what you're passionate about. And how to tailor your portfolio and resume to a particular company or industry you want to intern at. I left the call feeling a sense of confidence in what to do next when applying for future opportunities. Thank you Joy!
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