Hi, I’m Joy!

I’m currently crafting enterprise experiences at ServiceNow and teaching undergraduate Interaction Design program at California College of the Arts.

Say hi on LinkedIn

I’ve led design and strategy
in companies of various sizes.

I’ve led design and strategy in companies of various sizes.

ServiceNow

2019 – Now

ServiceNow

2019 – Now

Bring consumer-grade experience into enterprise world

Currently crafting great experiences for ServiceNow Impact.

Previously contributed to design patterns and components for ServiceNow's service portal framework.

More to come soon!

UX Design · Design system · Design strategy · Workshop facilitator

servicenow

California
College of the Arts

2019 – Now

California College of the Arts

2019 – Now

Bring UX design and industry experience into the classroom

Currently teaching interaction design program at CCA, classes include: Intro to Interaction Design, Prototyping, and Systems Thinking

end-of-semester

Google

2017 – 2019

Google

2017 – 2019

Make hotel search experience better for your next trip

UX Lead for vacation rental search, various mobile filter/input components, and facilitated multiple internal design sprints to drive product from conceptualization to launch.

UX & UI | User research | Design sprint facilitator | Intern manager

Vacation Rental Tip and Results

Samsung

2015 – 2017

Samsung

2015 – 2017

Seek out market insights and innovate in appliances and home entertainment

Assistant manager on the Design & Execution team, working with multiple product managers to refine hardware/software concepts and bridge the gap between visionary concept work to market-ready features.

UX & UI Rapid Prototyping | Product strategy | Brainstorm workshop | Speculative storytelling | User research

sfh

Philosophie

2012 – 2015

Philosophie

2012 – 2015

Helping small businesses and entrepreneurs transform their ideas to products

Senior UX Designer helping clients actualize products ranging from e-commerce, education, online retail checkout flow and fulfillment system, rent payment flow, and more.

UX design | Product strategy | Agile development

dk-hero

... and more

... and more

in-class

Instructor for the undergraduate program at ArtCenter, teaching interaction design to senior students in Graphic Design and Interaction Design majors.

Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions

survey-workshop

Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions

Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions

mm

iOS and Android app design, gamifying learning string instruments

2013-06-27 21.21.25

Event volunteer and producer at AIGA Los Angeles chapter

ga-event

UX bootcamp instructor associate and event moderator at General Assembly

bt-la-salon

Event lead, Balanced Team Los Angeles Salon

pds

Designed DevShop, Philosophie's kickstarter game card project that helps educate people about how product development works

Fun facts

6 reasons why you should work with me

Fun facts

6 reasons why you should work with me

Cat person

I am curious, self-sufficient, and independent.

Speak code

I love to collaborate with engineers and PMs in brainstorm sessions. It gets things done so much faster.

Type A

I keep my desk and designs clean.

Traveler

My worldly perspective comes in handy when coming up with scenarios.

Multilingual

Localization comes built-in.

Foodie

Great person to have for happy hour!

Made by Joy, ©2022