Hi, I’m Joy!
I’m currently crafting enterprise experiences at ServiceNow and teaching undergraduate Interaction Design program at California College of the Arts.
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I’ve led design and strategy
in companies of various sizes.
I’ve led design and strategy in companies of various sizes.
ServiceNow
2019 – Now
ServiceNow
2019 – Now
Bring consumer-grade experience into enterprise world
Currently crafting great experiences for ServiceNow Impact.
Previously contributed to design patterns and components for ServiceNow's service portal framework.
More to come soon!
UX Design · Design system · Design strategy · Workshop facilitator
California
College of the Arts
2019 – Now
California College of the Arts
2019 – Now
Bring UX design and industry experience into the classroom
Currently teaching interaction design program at CCA, classes include: Intro to Interaction Design, Prototyping, and Systems Thinking
2017 – 2019
2017 – 2019
Make hotel search experience better for your next trip
UX Lead for vacation rental search, various mobile filter/input components, and facilitated multiple internal design sprints to drive product from conceptualization to launch.
UX & UI | User research | Design sprint facilitator | Intern manager
Samsung
2015 – 2017
Samsung
2015 – 2017
Seek out market insights and innovate in appliances and home entertainment
Assistant manager on the Design & Execution team, working with multiple product managers to refine hardware/software concepts and bridge the gap between visionary concept work to market-ready features.
UX & UI Rapid Prototyping | Product strategy | Brainstorm workshop | Speculative storytelling | User research
Philosophie
2012 – 2015
Philosophie
2012 – 2015
Helping small businesses and entrepreneurs transform their ideas to products
Senior UX Designer helping clients actualize products ranging from e-commerce, education, online retail checkout flow and fulfillment system, rent payment flow, and more.
UX design | Product strategy | Agile development
... and more
... and more
Instructor for the undergraduate program at ArtCenter, teaching interaction design to senior students in Graphic Design and Interaction Design majors.
Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions
Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions
Instructor at Google’s Community Space UX Workshop, teaching effective ways to create surveys and write better survey questions
iOS and Android app design, gamifying learning string instruments
Event volunteer and producer at AIGA Los Angeles chapter
UX bootcamp instructor associate and event moderator at General Assembly
Event lead, Balanced Team Los Angeles Salon
Designed DevShop, Philosophie's kickstarter game card project that helps educate people about how product development works
Fun facts
6 reasons why you should work with me
Fun facts
6 reasons why you should work with me
Cat person
I am curious, self-sufficient, and independent.
Speak code
I love to collaborate with engineers and PMs in brainstorm sessions. It gets things done so much faster.
Type A
I keep my desk and designs clean.
Traveler
My worldly perspective comes in handy when coming up with scenarios.
Multilingual
Localization comes built-in.
Foodie
Great person to have for happy hour!
Made by Joy, ©2022